Privacy policy
Last updated: October 29, 2026
Aglow Industries LLC, operating as Aglow Health ("Aglow Health," "we," "us," or "our"), operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). Aglow Health is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal Information We Collect or Process
"Personal information" means information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, we may collect or process the following categories of personal information, including inferences drawn from them:
• Contact details, including your name, billing address, shipping address, phone number, and email address.
• Financial information, including payment card information, transaction details, form of payment, and payment confirmation. Payments are processed by our payment providers; we do not store full card numbers.
• Account information, including your username, password, preferences, and settings.
• Transaction information, including items you view, add to your cart, purchase, or request a refund for, and your past transactions.
• Communications with us, including information you include in customer support messages.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including how and when you interact with and navigate the Services.
Personal Information Sources
We may collect personal information:
• Directly from you, when you create an account, place an order, contact us, or otherwise provide information to us.
• Automatically through the Services, from your device through cookies and similar technologies.
• From our service providers, when they collect or process information on our behalf, such as for payment processing, order fulfillment, and shipping.
• From our partners or other third parties.
How We Use Your Personal Information
• To provide and improve the Services. We use your information to process payments, fulfill and ship orders, process refunds, manage your account, send order and account notifications, enable reviews, and improve your shopping experience.
• Marketing and advertising. We use your information to send marketing communications by email, text message, or postal mail, and to show you online advertisements, including based on items you've viewed, added to your cart, or purchased. You can opt out of marketing at any time.
• Security and fraud prevention. We use your information to authenticate accounts, provide secure payments, and detect, investigate, and prevent fraudulent, illegal, or malicious activity.
• Communicating with you. We use your information to provide customer support and respond to your requests.
• Legal reasons. We use your information to comply with applicable law, respond to valid legal process, and enforce our terms and policies.
Health-related information. We do not ask you to provide health or medical information to make a purchase. If you choose to share such information with us, for example in a customer support message, we use it only to respond to your request and do not use it for advertising.
How We Disclose Personal Information
We may disclose your personal information:
• With Shopify and service providers that perform services on our behalf, such as payment processing, order fulfillment, shipping, data analytics, customer support, and cloud storage.
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across merchants and websites. These partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising. You can opt out here: https://www.aglowhealthstore.com/pages/data-sharing-opt-out
• When you direct or consent to the disclosure, such as to ship you products or when you use social media widgets or login integrations.
• With our affiliates.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including subpoenas and similar requests), to enforce our terms or policies, and to protect our rights and the rights of our customers and others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services is transmitted to and shared with Shopify and third parties that may be located in countries other than where you live. To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights for these purposes. To learn more, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal at https://privacy.shopify.com/en.
Third-Party Websites and Links
The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security of those sites, and you should review their policies. Information you share on public or semi-public venues, including third-party social networks, may be viewable by others. Including a link does not imply our endorsement.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, contact us to request its deletion. We do not have actual knowledge that we "share" or "sell" (as defined by applicable law) personal information of individuals under 16 years of age.
Security and Retention
No security measures are perfect, and we cannot guarantee complete security. Information sent to us may not be secure while in transit, so please avoid sending sensitive information through unsecured channels. We retain personal information for as long as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may be limited as permitted by law.
• Right to access / know: request access to personal information we hold about you.
• Right to delete: request that we delete your personal information.
• Right to correct: request that we correct inaccurate personal information.
• Right of portability: receive a copy of your personal information and request its transfer to a third party.
• Right to opt out of sale or sharing for targeted advertising: you can opt out here: https://www.aglowhealthstore.com/pages/data-sharing-opt-out. If you visit with the Global Privacy Control signal enabled, depending on where you live, we will treat it as an opt-out request for that device and browser, and for your account if we can associate the two. Other than Global Privacy Control, we do not respond to "Do Not Track" signals.
• Managing communication preferences: you can unsubscribe from promotional emails at any time using the link in our emails. We may still send non-promotional messages about your account or orders.
You may exercise these rights by contacting us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing a request, and you may designate an authorized agent to make requests on your behalf with proof of authorization. We will respond within the time required by applicable law.
Complaints
If you have a complaint about how we process your personal information, please contact us. Depending on where you live, you may have the right to appeal our decision or to file a complaint with your local data protection authority.
International Transfers
We and our service providers may transfer, store, and process your personal information outside the country where you live.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised policy on this page, update the "Last updated" date, and provide notice as required by law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise your rights, please contact us:
Aglow Industries LLC (operating as Aglow Health)
8401 Mayland Dr, Ste S, Richmond, VA 23294, United States
Email: hello@aglowhealthstore.com
For the purposes of applicable data protection laws, we are the data controller of your personal information.