Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return request, please submit your inquiry through our Customer Support Form

Please note that returns must be approved first before sending any item back. If your return is accepted, we will provide return instructions and, when applicable, a return shipping label. Items sent back to us without first requesting a return will not be accepted.

Approved returns may need to be sent to the following address:

Aglow Health Inc.
8401 Mayland Dr Ste S
Richmond, VA 23294
United States

For any return-related questions, please contact us through our Customer Support Form

Damages and Issues

Please inspect your order upon receiving it. If the item is defective, damaged, or if you received the wrong item, please contact us immediately through our Customer Support Form so we can review the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom products, personalized items, and personal care goods such as beauty or hygiene-related products. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please contact us through our Customer Support Form if you have questions or concerns about a specific item.

Exchanges

The fastest way to ensure you get the item you want is to return the item you currently have. Once the return is accepted, you may place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As stated above, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return. We will also let you know whether the refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us through our Customer Support Form