FAQ

Frequently Asked Questions

About our products

What products do you sell?
We offer four softgel supplements: Aged Garlic Extract (300 softgels), Vitamin D3 + K2 (180 softgels), Cayenne Pepper Complex (240 softgels), and Pumpkin Seed Oil + Saw Palmetto (300 softgels). Each product page lists the full ingredients, serving size, and label directions.

What’s in each formula?
The complete ingredient list and Supplement Facts panel for each formula are on its product page. If you have a question about a specific ingredient, email us at hello@aglowhealthstore.com.

Do your softgels contain allergens or animal-derived ingredients?
Please check the full ingredient list on each product page, including the softgel shell ingredients. If you have a specific allergy or dietary concern, contact us before ordering and we’ll help you check.

Are your products tested?
Testing documentation varies by formula. If you’d like to see what’s available for a specific product, email us and we’ll share it.

Using our supplements

How do I take them?
Follow the directions on the product label. Don’t exceed the recommended serving unless your healthcare provider advises otherwise.

Can I take more than one Aglow formula?
Many people combine supplements, but everyone’s needs are different. Talk with your healthcare provider about which products are right for you.

Is it safe to take these with medication?
Always consult your healthcare provider before starting any supplement, especially if you are pregnant, nursing, taking prescription medication, or have a medical condition. Products containing vitamin K or garlic deserve particular attention if you take blood-thinning medication.

When will I notice a difference?
Everyone is different, and we can’t promise specific results. Our supplements are not intended to diagnose, treat, cure, or prevent any disease. That’s one reason we offer a 60-day money-back guarantee, so you can try a formula without pressure.

How should I store my supplements?
Keep the pouch sealed in a cool, dry place away from direct sunlight, and keep it out of reach of children.

Orders and shipping

Where do you ship?
We currently ship within the United States only.

How much does shipping cost?
Standard shipping is free on all US orders. Any shipping charges are always shown at checkout before you pay.

How long does shipping take?
Orders are processed within 1–3 business days and typically arrive within 5–10 business days after shipping. During holidays and peak seasons, delivery may take a few extra days.

How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. Please allow up to 48 hours for tracking to become available. You can also check your order on our Track Order page.

My package hasn’t arrived. What should I do?
If your tracking shows no movement for 10 business days, or your package is marked delivered but you can’t find it, email us with your name and order number. We’ll help locate it, and if it can’t be found, we’ll send a replacement or issue a refund.

Can I change my address or cancel my order?
Email us as soon as possible. If your order hasn’t shipped yet, we can update your address or cancel it for a full refund. Once an order has shipped, it can’t be changed or cancelled, but it’s still covered by our 60-day guarantee.

Do you offer subscriptions?
No. Every purchase is a one-time order and will never renew automatically. Simply reorder whenever you’re ready.

Refunds and our guarantee

What is your 60-day money-back guarantee?
If you’re not satisfied with your purchase, you can request a refund of the product price within 60 days of delivery. It covers opened products and sale items too. Limits apply; see our Refund Policy for full details.

How do I request a refund?
Email hello@aglowhealthstore.com with your order number and the product you’d like refunded. No forms and no explanations needed.

Do I need to send the product back?
No. You don’t need to return the product. Once your refund is approved, you can keep or dispose of it.

How long do refunds take?
We review requests within 2 business days. Approved refunds are issued to your original payment method within 3 business days. Your bank may take another 5–10 business days to show it on your statement.

What if my order arrives damaged or incorrect?
Contact us within 14 days of delivery with your order number and a photo of the issue, and we’ll send a free replacement or issue a full refund, whichever you prefer.

Still have questions?
Email: hello@aglowhealthstore.com
Phone: (804) 915-1610
Hours: Monday to Thursday, 9am–5pm ET
We reply to every message during business hours.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.